Unhappy and dissatisfied

I am being billed by Telkom Plus services, apparently it's a value added service that I never subscribed too. There are many people that have been billed for this service called Akinga Vertical Services, it is apparently an extra service linked to Telkom but when I called customer services to query this extra charge, about double my usual billing, they claim that it's not from Telkom. It's been happening since the beginning of August and even the network has a very poor and weak signal that they claim it's due to load shedding which we haven't had in a long time. This is really ridiculous that we as customers get treated so unfairly and being ******, now more than ever, I am unemployed due to Covid-19 and now have to fork out extra money, from where I ask you. I hope I get some response. Cheers.