UNHAPPY AND DISGUSTED

I had a telkom mobile account which I did not pay for some time however settled the entire thing in February but it still releftcs on ITC. Fine and well I understand that they cannot automatically update it but I have been in contact with them more then 5 times trying to get a paid up letter. Some of the consultants are so blank they cannot even pick up my details even if I provide them with my account number whereas the one who picked it up won't even respond to the emails I've sent with POP. Today I have wasted R100 airtime trying to get ahold of the call centre now I don't know if they're not answering because it's a vodacom number and they just want to finish my airtime or what in the hell is their actual problem. I need that paid up letter!