Unhappy

I recently had a bad encounter with Telkom and I'm not happy with the way they are dealing with my query.I as the customer must pay and continuously follow up regarding my case and this has become rather frustrating. I am struggling for 4 months to get my query solved and ******* deductions to be stopped but yet they just deduct without anybody contacting me although I have a case no. and the system does say that all deductions are waived.Telkom must step up and provide feedback to their customers instead of the customer running back and forth trying to solve a case.This is ridiculous.