UNHAPPY

I have a 24 fibre account with Telkom which started in 2019. I am told that my contract is ending on 13 December 2022. How is that possible that I took a contract with you 2019 for 24 months and will end next year? I have been calling Telkom with no luck that every person I talk to tells me there is nothing they can do. My contract should end this year in June 2021. Can someone please attend to me as I cannot keep on calling Telkom with no luck.