Unhappy!!

I have a problem with multichoice and telkom. first telkom has taken money from my account this month even after all this time of me informing them i have never received any of their devices but they keep telling me they'll come back to me but nothing. Absa is my bank or was and have decided to leave them because initially they used to allow me to do reversals all of a sudden i can't do reversals because they have not been abiding by the law. but now it has cost me money them not abiding by their rules and regulations. it's been three years now fighting this battle with telkom. with regards to dstv, i recently did an upgrade but obviously expecting that i'd get the first debit of this upgrade this month end but not like that. i have just received and sms from them informing me that they have switched of my subscription and will only pen it when i make a payment of R455. it's confusing because when i initially called them to request an upgrade i did ask if payment for this month has gone through and they said yes but this is now surprising. i am supposed to be paying R269 and not this ridiculous amount. i dont understand. please assist.