NH
Natalie H

1 reviews | Active since Mar 2018

02 Mar 2018, 10:15

Unhappy!

I have ordered the Chinese new year special for a P10 lite in gold for R219 online and yesterday a P8 lite was delivered but I was charged for the P10 lite!

I would like the phone picked up today and returned back to Telkom and a P10 lite sent to me as soon as possible as I have already be debited for the month!!!!!!! I was on the phone for 2 hours with still no help from anybody!

This is unacceptable, and I am extremely unhappy about the service provided!

0
Replies (3)
Telkom
Telkom's reply09 Mar 2018, 07:57
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

NH
Natalie H's update09 Mar 2018, 08:05
Reviewer Update
*** contact number ***
NH
Natalie H's update15 May 2018, 07:59
Reviewer Update
Hi Tumelo, please call me regarding this ***