Unhappy 1st Time Telkom Mobile Contract

Hi i just got a new contract with Telkom Mobile on the 23/02/18.I asked them to please port my prepaid 084 number to telkom.Its 1 week already and still the porting hasnt happened and i carry around 2 phones.When i try and get ahold of the call centre the phones just ring and no answer.i went to the Telkom mobile store and they said 48 hours time the porting will happen and still nothing.I am starting to regret taking a contract with Telkom and also they have some policy of 7 days where you test the performance of the phone and if it is faulty you take it back to the store.i however cant do that and test the performance because of the porting. Telkom's customer base has increased over the years but they cant answer our calls or help us when we need the help.

i am trully disappointed with the services i am receiving.... would not recommend anyone to take a contract with them