Unhappiness with Telkom

I have tried to change my account details since January 2020. Over 50 phone calls and 10 emails. I answered all questions and provided all requested information then the consultants say they working on it.2 months later my wife gets sms stating request resolved. It takes around 40 hours to get through to speak to a consultant and 20 mins in lockdown. After 5 attempts,I spoke to a lady today called Dlawuo and she was empathetic to my plight and promised to escalate to her line manager.I sent her all the trailing emails and she said there was nothing of value on the system notes. My request is simple to change the account holder which is me to my home run company which is also me.SARS wants this on company name to claim as expense. Telkom giving me run around since January and we have not progressed even one step. Please can some executive intervene or you will soon lose a valuable client who spends over R1500 a month on your services. The SA public is watching carefully and you may respond to get more clients or lose a whole lot more. Your failure to resolve means that you want me quite all Telkom services and go to the competition. This is a customer screaming for help and refusing to leave Telkom. Very unhappy customer…