Unhapoy Telkom client

I have a cellphone contract with Telkom which ends on the 7 June I called two months back asking how do I serve the 30 day notice they then advised me to fill in a cancellation form within the first 7 days in May. I then called on the 4 May telling one of their call center advises that I'm struggling to do so which she then advised me to e-mail **********

Today I'm told a different story they say that e-mail no longer works. I then requested to speak to a manager their managers are either always in a meeting or busy on another escalation they promise to call back and never do I was promised by an agent today that her manager by the name of Amanda will call in the Durban call center and she never did.

I did my part of trying to forward the cancellation form I will now be charged cancellation fees over something Telkom failed to do I need a prompt response my e-mail address is ********** I need them to do their job and make sure that my contract is cancelled by the time my contract ends they can contact me on ********** 252 I'm a very upset and unhappy client.