Unfulfilled Promises - Bad Service

An online Telkom contract was app**** for on the 29.01.2018. A call was received by Wiseman from to confirm the details as a second contract was required and we were informed this entire process will take 5 working days, that includes delivery of the phones within this period. We were messaged a couple days later stating that the account will be debited which Telkom subsequently did on the 06.02.2018. A call was again received from Telkom on the 08.02.2018 stating that the phone will be delivered within 5 days from the date that the debit goes off, this is the first time that we were informed of this. By this time the debits for both the phones have been deducted by Telkom

After numerous calls to Telkom we finally get through but still cannot get answers. I spoke to Muzi Hlabe at the call centre who was not helpful at all. He said that the first delivery will be in a couple of days and the second one will be received it the next 48 hours. We asked to go through management but was put on hold with no answer. Called back and got through to Hlengiwe Makhnaya who said that there is no management available for us to speak to and that the process takes 21 days, which is now the first time we hearing of this. Telkom was quick to debit our accounts but we cannot get proper service and assistance. Is this the standard that Telkom now holds??