HN
Harold N

1 reviews | Active since Apr 2017

27 Apr 2017, 13:54

Unfulfilled customer

<p>I have been using Telkom for the past 2 years and in those 2 years I now have 3 cell phone contracts and I have never missed a payment. In the month of March I was unable to make a payment due to my former employer refusing to pay my salary. I informed Telkom of this situation but now only to find that my contracts have been suspended,this to me shows a lack of compassion that they have for their clients when they go through a difficult time. Even though I made the payments in April for the month of March and April I'm still suspended,if only they knew how much this affects the productivity of my financial well being!</p>

0
Replies (2)
Telkom
Telkom's reply27 Apr 2017, 15:29
Official

Good day Harold,

Your still shows R708.44 , no payment has reflected.

Please send your proof of payment to *** for our Collection Team to allocate it and resume the service.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

HN
Harold N's update27 Apr 2017, 16:13
Reviewer Update

I have sent through my proof of payment to the e-mail address provided to me I can only hope this will speed up the process.