Unfulfilled Black Friday Promises

On Black Friday I ordered one of Telkom's special deals first thing in the morning. I did this via their website and shortly afterwards received an email that said that I would be contacted within 48 hours. I followed up on my order later in the day by giving Telkom's sales team a call - they assured me that the online team would be contacting me within the specified time frame and therefore they could not assist me as that would override my other order. I actually wanted two of these deals, one for myself and one for my wife. Hence I went past Telkom in Menlyn to try and secure another deal. Unfortunately they were out of stock, but the lad who assisted me ensured me that they'd be getting new stock on Monday and the Black Friday deal would be running until Tuesday. He sent me an email and said that I should contact him on Monday to confirm my deal. So I sent him an email on the following Monday, needless to say it's almost two weeks later and he still hasn't gotten back to me. I followed up by visiting the Telkom store on Tuesday after work, once again nobody assisted me. It seems they ran out of stock again. The online team also haven't gotten back to me and it's been two weeks now. I tried to secure two Black Friday deals via the 1) Telkom store, 2) Telkom online application & 3) Telkom call centre - two weeks later and after following up countless times with the Telkom staff I still haven't heard a word from them. Extremely frustrating experience.