Unfriendly Call center agent upgrades my contract without permission

This is my thread from a year ago nothig has been done:(

Hi

I was contacted by a call center agent persistenly to upgrade my contract on the 5th of august, i told the agent that i will be waiting for the new galaxy note 7, the agent laughed me off and told me that the note 6 hasn't even been launched.

I told him to do his research, he then told me he will bar my line and then he procedded to upgrade my line.

i didnt think anything if it because my line continued to work as normal. I then learnt yesterday that he procedded to upgrade my line . WITHOUT MY PERMISSION,

Call center agent from CCI and name is dashwin or something like that,

Please can you help.

This level of service is Terrible.

Official private business reply

Hi nawaaz-gani,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile department and feedback will follow.

Your reference number is AI ********** .

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

26 Aug 2016, 6:15 a year ago

24 Oct 2016, 17:13 10 months ago nawaaz-gani:

Hello it's Been 3 months and nothing was done no action has been taken I still can't have a proper upgrade , I want a new phone but nothing no news no help no assistance

16 Aug 2017, 16:25 5 days ago nawaaz-gani:

Hi its been an entire year and nothing has been done???