Unfixed Landline

Landlines in the area went dead & the fault reported was not fixed until the prepaid renewal due date,the airtime could not load.The matter was reported at RedsMall where I was advised to buy the voucher from a retailer & call Telkom call center from my cell to report fault. The landline voice kept reporting my number as invalid & the voucher faded after 2 days. I took the matter up with the retailer who assisted with the card number advising that only Tlk could retrieve the pin numbers of the faded R200 airtime voucher. For the 3rd time I went to Reds Tlk where the lady called the call center for assistance but they couldn't give the voucher pin telling the consultant that they'll load and activate the line. Its been more than 7days of the matter being unresolved. My major concern is being in the dark with the voucher pin in the hands of faceless people. How many trips and time do I need to take to Tekom offices for the reinstatement of services that were interupted due to their slopiness and lying that the line was fixed in the face place whereas it was not. I have spent in excess of R60 cell minutes. Funny that they have the nerve of asking if I would recommend Telkom.