Unfinished Business.

Review on Telkom customer service.

Telkom account no. *** Issue on customer service in Nelspruit regarding fixed line and mobile service in Sonheuwel_Ext.1 area. To whom it may concern. Read till the end because it contains important information.

Is there any customer service in Telkom at the present day and age. I only experience a handing over for legal action service. I will say this to the odd one or two in Telkom business that try to help, thanks! October 2019 round about the 15th the ADSL service was interrupted in the Sonheuwel area. It was reported and later found that it was due to cable theft. Communications via sms from Telkom was few and far apart and inaccurate. Eventually it was communicated by Telkom that the ADSL service is terminated. I kept on paying for service until a new contract was signed for LTE broadband. Issue 1: There was no official notification to residents in the Sonheuwel area before the 31 October 2019 that the ADSL service will be stopped. A work colleague of mine son was studying for matric exams and the night of 31 October just before 24h00 send a mail to a friend on the Telkom ADSL line. Minutes later 1 November 2019 no internet service while he is studying. ADSL gone and residing also in the same area where I live. No decency from Telkom to his customer to communicate their internet was switched off. Issue 2 I kept on paying my account. September R588. October R675. November R21. December expect payment of R635. I went to the Telkom office and lodged a dispute for money paid and no service since middle October. Reference no. ***1. It is middle May 2020, no reply from Telkom whatsoever. Issue 3 When I visited the Telkom office on some stage and the issue of a refund for the fixed line ADSL account came up, I was told that mobile department do not talk to fixed line I must go and lodge a dispute. Clearly no customer service and no regard for Telkom as a business. I get my salary. Typically the attitude of someone that has got no value system in their lives.

On the 14th of November2019 I signed a new contract for LTE broadband with Telkom, with that I was told to sign for a debit order deduction on this new contract for R99 a month. MIDDEL NOVEMBER 2019!!!! I have made one payment via EFT because of the habit of paying and then remembered I have signed a debit order. I stopped payments because: I have got credit still from the fixed line account under dispute ***. I have signed a debit order. In the beginning of April 2020, I got a sms from Telkom threating me with legal action for not paying my Telkom account. Firstly, you do not get statements. I have got credit at hand and I signed a DEBIT ORDER. I checked my bank account and do not see any debit orders for Telkom in the months before April 2020. WOW! Good service my credit works for me. I owe them R722 and interest running day by day. I paid that.

So here is the thing: I demand a full summary of the money paid (R722) and do not tell me go get it from the portal. You will get a letter from my lawyer and I hold an insurance with a lawyer company for this type of action. I want the dispute raised (***) about the ADSL fixed line credit due to me for no service resolved. No response then included in the letter from my lawyer. I cancelled my LTE broadband contract. On the 27 April 2020 Telkom send me a sms with the cancellation case number ***5. According to the contract 30 days must be given in such conditions. If I experience any unusual deductions or a continuing of deductions of monthly premiums from my bank account after the 30 days expired, I will open a case of theft against Telkom with the SAPS. This letter will accompany the SAPS case.

Good luck.