Unfazed by their own sub par service!!

I am on my second year of my two year contract for the unlimited ADSL at R599. From the onset the company in the East London area has been an absolute pain. Took them centuries to get my line running, long unbearable lines in their Hemingways store were most of the staff is unhelpful much and has no accountability at all. With the worst monopoly company attitude, completely unfazed by their bad customer service in reality and as is apparent on this hello peter forum. My latest headache has been trying to move my line...numerous excuses about why it has not been installed down to the fact that I owe money: so I should continue paying for a service I cannot use because someone is taking their sweet time to get it installed!! No real answers have been given to me regarding when I will have the line, more blame shifting than helpfulness and never-ending obnoxiousness. Now here is a company that is completely unfazed. Im pretty sure their staff ask the same question I ask myself most days: why do I continue to use the service if I am so unhappy with it!? Can telecommunications companies in SA step up please, we are drowning in a load of klunk....