Unfair/Poor service!

It’s amazing how big Telkom is but still provide a ****py service!! Either your phone line is down...or you’re placed on hold for 20min with no response whatsoever! I had my account debited on the 23rd of March already! And 14 days later, I’m sitting with a Suspended line and no one seems to be actually bothered about actually assisting me on this. It’s always a ****py response of “the payment isn’t reflecting on our side”..for flipping sake it’s like You’re debiting my account from a foreign country! I want this to be sorted out ASAP! And would definitely not recommend anyone for Telkom mobile services whatsoever!!