Unfairness by Telkom

I called Telkom landline, An agent called Nonkululeko answered the phone. Telkom fully debited my account on the 31st of October 2025, yet on the 03rd November 2025 my account got suspended due to non-payment. I asked Nonkululeko why my account was suspended, she said it was handed over to collections, yet it shows on her system that my account does not owe any money. I asked her to escalate this query so that my account can be opened, she said she will give me the collections contact number so I can call them. I told her that how should I make that call as my account is suspended. She said she won't escalate my query as I should wait for 7 to 10 working days. I told her that I can't wait for that long. She said she can't help me as she is not Telkom but work for Telkom. I am so disappointed with the service that I am currently receiving from Telkom. I want my account to be opened as soon as possible.