Unfairly treated and disappointed customer

I am so very Frustrated with Telkom. I signed up for an upgrade in November 2024 at Dobsoville mall branch. I even asked the sales person, I need a phone that can connect to my car. As the previous Huawei versions did not connect. She assured me the new models will definitely connect. Then I made a purchase of Huawei Nova 12 SE bundles with errpods and a watch. Was very happy. Then connecting to the car. The phone did not connect. Sales person called me in saying this should work, I should go in to the branch so she can assist. I did. Only to find the phone version does not connect and they confirmed it. This was 3 days later so I decided to return the purchased bundle in hope that I will take up a contract once my suitable deal comes up. A month later, end November 2024 I get billed for the contract. I query with telkom, I was assured it was a mistake that will be fixed and funds will be returned back to my account. While waiting for the funds to be returned, on 24 December 2024 I get debited 16k+. I went to the branch and I was assured this will be fixed. I reversed the debit via my bank app. I get case numbers. Come beginning of January, i get a call from a lady in the billing department stating she is handling my case and confirmed the error made on their side and gave me confimation the funds will not be deducted again. Then come mid January I get debited R17k+ I send to the sales person at the branch and again am assured it will be fixed. I reversed the payment. I send numerous emails to Telkom to no response. Telkom then decided to hand me over to Nu debt collectors. I keep getting threatening emails and sms's to list my name and the consequences thereof. I kept responding to Nu debt advising them I don't owe Telkom instead I have a pending investigation with them. Eventually NuFebt responds to me on the 30 January advising that my account is closed with them and has been returned back to Telkom. I was happy that Telkom was finally getting their act together. Then yesterday 19 February 2025 the NuDebt sms's and emails started again.

Telkom need to come to the party and fix this mess. Also their systems are not communicating with each other because from. Customer service to queries to billing... why is no one picking up that they have the device I am so unfairly billed and traumatized for. Telkom must fix themselves and stop giving bad record to innocent customers. They need to fix this asap.

Regards Unfairly treated and disappointed customer Semakaleng Modikwe ***