UNFAIRLY TREATED

I loaded a data bundle 1G via internet banking on the 25.04.2018 which I never received ,I called the call centre and was told to wait 24 as there's a problem regarding recharge, I wanted 24 and called again after the 24 hours because my query was not resolved then the agent who answered the phone was not willing to assist I refused to hang he phone as she demanded to speak to a supervisor she put me on hold for 1hour 45 until I dropped the phone,I called again after 72 Nosipho transferred me to Supervisor Lungelo Zikhali I never went through I was put on hold now for 1hour 30 I ended up dropping the phone again, My last call again 28 .04.2018 I spoke to another supervisor who assured me that they have logged a request to load the data I should wait 24 hours ,Im still waiting and now it a week another Wednesday without data ,I cannot access internet nor load airtime on my phone ,This has been a painful experience and al I want is my refund so that I can port my number to a deserving network .the whole week without access to internet has been really frustrating ,Please refund me my money