Unfairly Double charged

I wanted to move my contract for home internet from an ADSL line to LTE. While on the phone with the sales consultant I asked her to verify that the ADSL will be cancelled when the new router and SIM card becomes active. She confirmed that it would. Now telkom is charging me for both lines, for 3 months, when my debit order had been going off still and I thought it was for the new package (As the rates were the same). Please can somone get the recording and listen to it. If I am correct my money should be refunded for the ADSL which should have been cut off and that credit should be app**** for my LTE. Also now you guys handed me over to DC Fourie attorneys and are racking up leagal costs. This is not fair, Please asssist me in getting this resolved.

Telkom Account No: *** Attorney ***