Unfairly charged, *********** and non-existent client service

On 19 March 2024 I requested online that a Telkom agent should contact me regarding a new contract. I received a call and requested a new contract on the Honor X7B (Double Deal) as they had a good deal on the Honor X7B double deal for R759 a month. The sales agent activated a single deal, I contacted her and requested that she cancel the single deal and issue the double deal, which she confirmed she had done. When I received my first statement I realized that there are three new contracts. I only received two devices and two sim cards. I have been in email correspondence with them since about end of March beginning of April regarding this issue. I am being charged for a device and sim that I do not have in my possession. I am not receiving timeous feedback regarding my complaint and it is not being sorted. They are *********** and their service non-existent. The issue is not being resolved and I don't receive feedback as to progress.