Unfairly Billed for Devices

Unfairly Billed for Devices

In November 2020, I did two upgrades at the Westwood Mall store , one on my personal account and one on my business account. The devices came wit Free sterilizers, which I was advised that I would have to claim for. A few days later, I was informed that the store was supposed to give me the sterilizers , which they then handed to me when I was at the store Upon receipt of my December statements, I noticed that I had been billed 14000 per account for device costs , which is R28 000 over what I should be paying. I queried this with the store, and to date, nothing has been done to resolve this issue. I've called customer service , and each time I get put through to the wrong department or the call is always ended. I was advised by the store manager to reverse the debit and pay manually what would normally be due until this is resolved. My lines are now suspended, and nobody is able to assist me to have this matter resolved. According to the consultants, the call center processed second upgrades. According to the manager, it was the area managers fault in how to process the free item due to me. There have been numerous cases opened with no replies, as well as a memorandum letter from the store acknowledging the fault. I have also been unable to do my upgrade due because of this problem . Its been two months now and I need to have this matter resolved urgently . My contact number is **********