Unfair usage policy....Only unfair thing is Telkom themselves

<p>Telkom recently launche dtheir new "Unfair Usage policy" which basically states that they will monitor volume usage of their customers. When they pick up that large downloads are being done or that too much data is being consumed by a user, they will throttle the bandwidth of the specific user. The problem is that their customers are paying for a given service. If it's "Uncapped" we're paying for there is a reason why we chose this option. If it is the "Capped" package, you will be limited to this package's data amount. Now they want to "Punish" their customers for using what they are paying for. I'm paying for an uncapped service yet I'm really getting a capped service. Telkom is selling more than what their infrastructure can handle and this has been confirmed by their service technicians. We have had problems on our internet lines where the service only opperates at 0.8mb (It is a 2mb line) which is almost impossible to use. when we logged a fault on the line, a technician eventually told us (After a month's waiting) that the lines are just to small to handle the amount of traffic. We were ready to upgrade to a bigger line (And prepared to pay for this) but there were no better options available. Another proof of Telkom's poor infrastructure. They call this new policy an "Unfair usage" policy but how can it be unfair if we only want what we pay for. The only unfair thing about it is that we are paying good money for a service that we are not getting and now Telkom wants to punish their customers. is this even legal?? If I am paying for an uncapped service at a given line speed (Example 2mb) then that is what I want. I'm done with Telkom and will make use of another provider who provides satelite speeds (In excess of 10mb) at the same price or only a littlebit more. I dont see why I have to support an organisation who want me to pay for their inability to perform. And they have the odacidy to accuse their customers of unfairness when we simply want what we pay for. They are quick to sell the contracts but then they cannot produce the infrastructure to support it. We must simply accept slow line speeds and poor service. It's the typical South African mentality. Look at Eskom, when they can't produce, they put pressure on the users to save power yet the streetlights are on during the day. Why is it always the people who pay for something that is getting accused?? </p>