HP
Henk P
1 reviews | Active since Jul 2018
30 Jul 2018, 16:32
Unfair & ******** cancellation policy
I tried to cancel my account with Telkom so that they stop billing me. As I owe some money on the account, I was not able cancel or give notice online. When I phoned a Telkom office to arrange to cancel with them, I was told I must cancel online, they cannot assist. After chatting online to an agent, I was informed that unless I pay the monies that are in arrears, Telkom will continue to bill me, and I am not allowed to give notice. This is extremely unfair, and I have sent an email to inform them I am giving notice. This policy is a breach of the Consumer Protection Act – the consumer has the right to cancel services.
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Henk P's updateReviewer Update
30 Jul 2018, 18:58Update: To prevent extra costs I paid the outstanding money and the balance is now R0 on the Online accounts page. However, on the online cancellation page it still lists the accounts as suspended so it is not possible to cancel the account as the cancellation buttons are not activated. This post serves as record that I am giving Telkom notice of cancellation today.
HP
Henk P's update30 Jul 2018, 18:58
Reviewer Update
Update: To prevent extra costs I paid the outstanding money and the balance is now R0 on the Online accounts page. However, on the online cancellation page it still lists the accounts as suspended so it is not possible to cancel the account as the cancellation buttons are not activated. This post serves as record that I am giving Telkom notice of cancellation today.