Unfair treatment / Shocking service levels / No accountability

<p>I took up a deal with Telkom for a router with 10GB of data per month. This was in April this year. I received the modem about 3 weeks later and it did not work. I spoke to the call centre and they tried a whole lot of processes to get it to work and nothing. I was later advised to get a technician to come out to my house. This happened a few weeks later and he said the moden was faulty. I eventually went to a Telkom branch and I was advised that the town I live in has no coverage for that device and I must return it. I left the device there and I was told that the contract would be terminated. About 3 weeks later I received a call from Telkom and I was told that there is no coverage in my area and the device was incorrectly sold to me. I was told the contract would be terminated and I was eventually refunded my money and that was the end of it. On the 25/10/2016 a debit order of over R 8,000-00 was deducted from my account without warning. I called Telkom on 26/10/2016 and I was told that it was a cancellation fee for the contract for early termination. After explaining my story to the consultant she told me that was incorrect and she would arrange for a refund. This will take 72 working hours. I want to know how the can firstly sell me a product that I would never be able to use in the first place. Secondly how they can cancel my contract and refund my payments and tell me its finalised only to two months later deduct a huge sum of money from me without any warning. I am now left with over R 8,000-00 out of my monthly budget with debit orders to pay and the only response I get is that my complaint has been escalated and I will be contacted. This is shocking service at the highest level. I will never deal with Telkom again and should my money not be refunded I will definitely take this further.</p>