Unfair treatment from the call centre

I lost my job and before I can run out of money to pay for my contract I went to Telkom Jabulani mall to ask for assistance in how to make payment breaks and they advised me to call the billing department of which I did the same time. The First Lady kept me on hold after I told her of my situation, called again and the Second Lady told me she won’t be able to assist me with my inquiry, I callled again and pleased with another agent as I am currently unemployed and I would like to report this matter as I won’t be able to pay for my cellphone contract and I would like to ask if I am granted the opportunity to to make an arrangement that I skip my payments for the next 3 months then hopefully by the Gods grace I would be employed so I can continue with the vow I made and pay for my contract as I come forward and plead with the service provider. I don’t want to run away from my debt. I am a man of my word and the last thing I need is being listed as if so how would I find employment and be able to pay for my contract I took. That agent told me that she won’t be able to assist but she will ask for more information and get back to me. Till date no one has said anything and my concern is being black listed and unable to be employed and as I went forward way before I run out of funds to pay for my phone as per my contract now my line is blocked and when I try to get in touch no one offer me help, they take me from pillar to post and this is an important issue for me and saddens me that the cellphone provider I chose to work with their staff treat us badly and do not take our quiry serious and already life is hard enough out there with no employment and now I have to suffer with my my getting listed and making more tougher to get employment. My question is as I came forward and pleaded that I am out of work and would like assistance with a payment break and not getting any answer from that. How will I be able to pay if I don’t get work due to being listed. It saddens me that a big company like Telkom treat customers unfairly when someone is going through financial issues.