Unfair treatment and overcharging by Telkom

I have subscribed to Telkom for 2 year 4kbpm ADSL. Before the contract ended, someone from Telkom made several call to the landline that came with ADSL. By that time (end of July and beginning of August 2019), I was out of country.

Upon my return, they called again and introduced me on wireless connectivity. It was like improvement to me. I accepted the offer and upgrade to 10 mbps. Towards end of August, I also went out of country. While I was out ( 23rd to 26th August), my family called me to inform about WIFI not working. They tried customer care but they didn't succeed.

When I was back, I also called and was being taken to almost all their department. I could stay on phone for more that an hour and ended up with empty promises. To me and the reality, was not to CANCEL MY SERVICE but to upgrade. I was so upset because I had a lot to do on internet.

on 30th August 2019, I called for the follow up of their EMPTY PROMISES. I was told that there is no capacity to migrate on the towel where I stay. I was promised that within 7 days my service will be reinstalled. On 5th September, I called again and I was promised that between 48 and 72 hrs I will have my service running. 11th September I made follow up call, the call center told me that someone senior will call me the same day. I didn't received any call until the following day in afternoon.

On 12th September I called call center but this time requested to speak to the senior (supervisor or manager). The person I spoke to promised that someone will call me. At this time, I had another complain but related to the billing. I have received the higher bill that expected, while I was promised that this bell will be credited with the balance on my previous month that I was billed full while my internet was not working from couple of days before I paid.

I then called billing department and expressed my billing unsatisfactions. Instead of sorting out problem, during discussion we ended up on cancellation of service. The consultant told me that I will be penalized. I told her that Telkom shall pay me because they cancel my services without my concern. We talked for long time but I told them that I am going to instruct my bank not to honor any debit order from Telkom until further notice. The cancellation ref. number is ***A. If I cancel I have to pay for penalties, why can't Telkom pay for penalties if they cancel? They should actually pay also for frustrations and breach of contract and all other related consequences.

Before cancellation I was given ref. number of 335632. Until very last minute, I was hoping for their good services and I was ready to pay as per contract. Please Peter assist in this matter. Soon we might end up in court, which I am not afraid of and/or blacklisting that I might escalate to court, should this happened.

I tried to look for Telkom Director's email address and/ or telephone number but couldn't get it. I will also appreciate to have them and I will explain to him or her, how some Telkom staff are inefficient based on this horrible treatment.

Best regards

Edison Niyibizi Telkom ***