AS
Ashveer S
1 reviews | Active since Jun 2013
30 Nov 2024, 11:49
Unfair treatment
I, in error, paid Telkom twice for my cell phone account. I called them and advised them. They asked for proof of payment, confirmation of banking details and a copy of my ID. I mailed all of this to them. Still waiting for my refund. Had I not paid my bill they would very quickly disconnect my line. Why does it take so long to refund me.
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Replies (9)AS
Ashveer S's updateReviewer Update
02 Dec 2024, 11:44I called the telkom customer care number and kept getting an automated response. This is terrible service. My refund reflects on my invoice but here I am still waiting for my refund
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Ashveer S's update02 Dec 2024, 11:44
Reviewer Update
I called the telkom customer care number and kept getting an automated response. This is terrible service. My refund reflects on my invoice but here I am still waiting for my refund
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Ashveer S's updateReviewer Update
02 Dec 2024, 12:15They don't even have the courtesy of responding or acknowledging this complaint
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Ashveer S's update02 Dec 2024, 12:15
Reviewer Update
They don't even have the courtesy of responding or acknowledging this complaint
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Ashveer S's updateReviewer Update
02 Dec 2024, 15:22An entire day has passed and still no call from Telkom. I won't hold my breath
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Ashveer S's update02 Dec 2024, 15:22
Reviewer Update
An entire day has passed and still no call from Telkom. I won't hold my breath
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Ashveer S's updateReviewer Update
03 Dec 2024, 12:52I was sent 2 automated messages yesterday morning advising me someone will call me. Till now, I haven't received that call
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Ashveer S's update03 Dec 2024, 12:52
Reviewer Update
I was sent 2 automated messages yesterday morning advising me someone will call me. Till now, I haven't received that call
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Ashveer S's updateReviewer Update
03 Dec 2024, 16:18It's been 48 hours and nobody from Telkom has called me. They are past their SLA. I'm considering changing networks
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Ashveer S's update03 Dec 2024, 16:18
Reviewer Update
It's been 48 hours and nobody from Telkom has called me. They are past their SLA. I'm considering changing networks
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Ashveer S's updateReviewer Update
05 Dec 2024, 17:05I received an email today, from Telkom, asking for a document so that they can log the dispute. Why only today?
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Ashveer S's update05 Dec 2024, 17:05
Reviewer Update
I received an email today, from Telkom, asking for a document so that they can log the dispute. Why only today?
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Ashveer S's updateReviewer Update
08 Dec 2024, 20:09It's been an entire week and Telkom is yet to refund me. This is ridiculous to say the least. They don't even comment to my reviews. How is this Treating customers fairly?
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Ashveer S's update08 Dec 2024, 20:09
Reviewer Update
It's been an entire week and Telkom is yet to refund me. This is ridiculous to say the least. They don't even comment to my reviews. How is this Treating customers fairly?
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Ashveer S's updateReviewer Update
10 Dec 2024, 14:35Telkom have finally responded to me. They stated the refunded will be processed within 5 business days. I won't hold my breath
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Ashveer S's update10 Dec 2024, 14:35
Reviewer Update
Telkom have finally responded to me. They stated the refunded will be processed within 5 business days. I won't hold my breath
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Ashveer S's updateReviewer Update
12 Dec 2024, 20:46Telkom haven't even had the courtesy to respond on this forum.
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Ashveer S's update12 Dec 2024, 20:46
Reviewer Update
Telkom haven't even had the courtesy to respond on this forum.