Unfair treatment

Telkom keeps suspending my line despite my account being up to date. It is paid on time and via a debit order. The customer service explained I needed to separate my billing due to having 2 separate products which was rectified yet my line gets suspended 3 months in a row. Come on Telkom sort your issues out as you have 1 very ****ed off customer who will take this up with the ombudsman and consumer protection