UNFAIR TREATMENT

Very disappointed and very annoyed withe telkom. Going forward , i will not be taking out any contracts with telkom. And its quite disappointing as I've been taking out ciontracts with them for the past few years now, and i have been a loyal customer. But my latest experience has left a bitter taste. I took out a new contract , i received the phone, but did not receive the contract sim card. Called the call centre, was told that the sim probably got lost (***!!!!) . Was told to buy a sim, walk into a store and request a sim swap.....so i am very very very annoyed with 3 things: 1. Telkom should have sent me a new sim , its not fair to put the onus on me to fix the issue 2. When I did the sim swap at the store, I WAS CHARGED R100 !!!!!!!!!!!!!!! , A FLIPPEN FEE I WAS NOT SUPPOSED TO PAY, THE SIMCARD WAS SUPPOSED TO BE PART OF THE CONTRACT,I WAS NOT SUPPOSED TO BUY A SIM AND PAY A FEE OF R100 !!!!!!! 3. The person I spoke to at the call centre, did not warn me of the sim swap charge !!!!!! THIS IS *******!!!!!!!!!!!! telkom wasted my time and took R100 from me that i was not meant to pay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NEVER TAKING ANOTHER CONTRACT WITH TELKOM. I DO NOT APPRECIATE THE FACT THAT YOU MADE THE SIM SWAP MY PROBLEM AND YOU MADE ME PAY R100,THIS WAS TOTALLY NOT MY PROBLEM TO FIX