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Cebile H

1 reviews | Active since Jan 2016

26 Jul 2018, 10:05

Unfair Treatment

I logged a query with Telkom on 02 July 2018 as I was billed incorrectly. The query is still pending but no one has provided me with a proper response. I called several times but no one is willing to assist, instead I am being told that I was billed correctly due to the spend limit. When I bought my device I was told that I can top up myself, but now I am told that the spend limit runs automatically. I requested call records which I was told that I need a court order for them to provide me with one. I even requested their complaints email and I was provided with an email address that does not even work.

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Replies (3)
Telkom
Telkom's reply27 Jul 2018, 14:53
Official

Hi Empress89,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

CH
Cebile H's update03 Aug 2018, 10:36
Reviewer Update
I am still waiting for someone to contact me and resolve this matter. Telkom is good at hounding people to purchase and making empty promises. You ignore your clients and your staff is unprofessional. No one is even willing to resolve my query. I am very unsatisfied with your lack of service.
CH
Cebile H's update16 Aug 2018, 08:55
Reviewer Update
I am still waiting for a response from your side since July. I've been promised a number of times that someone will contact me, but till today no one has contacted me. Am i ever going to receive any feedback?