Unfair treatment

How can you just unilaterally decide to remove the callmore service from an account without advising anyone? I moved my ADSL line to Mweb and telkom decide it is in order to ***** me by removing the call more feature. This was done without advising me. When calling 10210, the accounts department just decides that its the law and refuse to even discuss it - i have to get transferred to sales and after 30 minutes of waiting for somebody to answer I just gave up. As a consumer we have to deal with **** like this because you decide its okay?? Instead of concentrating on giving consumer what they want you just decide what you think is best, ****** the customer. Your behaviour disgusts me!!