Unfair To The Unfortunate Customers

I am really disappointed that I cannot put ADSL in my home due to the fact that Telkom refuses to replace our cables that have been ******.I am now forced to pay so much for a modem/Wifi router were as compared to ADSL, ADSL is so much more affordable for an uncapped line. Why can't this be equal? Why must we suffer for a situation we have no control over? I have been to several Telkom stores and had waited for hours on customer care lines to get help but no one has the answer as to why they cannot help get me a better deal! ADSL is R399pm for uncapped, whilst a modem/router is around R1500pm! How is this fair or satisfying to any customer?! We need a plan that can suit our pockets, not empty them! What happens to people like me who cannot afford that much every month?! We r left like dogs and swept aside like dirt! Help us, we are customers and we are not asking for you to give us a free service, but make it affordable and fair to us, not disadvantage us and leave us stranded! Please make a deal that can suit my community and I. I pay R229pm for 5gigs, 5gigs gets finished in a week!... If you cannot make a deal like ADSL uncapped, then replace our cables each time it is ******!