Unfair Telkom Billing

My name is Jenilee Davis with TelkomMobi account number: ********** ********** 951116 I took this promotional contract with Telkom on ...... Subscription R140.88 for 10G wifi with ****le. First few months was blocked on subscription fees of R140.88 of which when data depleted, the device goes off on it's own. Then come 31 August my account gets debited with R640.88, mentioning data depleted by 3rd week of the month and device off. Went to the Wonderboom Junction Telkom store where the staff informed me that they were experiencing system issues whereby some of the clients had the same issue as a result of the billing block being cancelled and account going over to extra spend. I then couldn't deal with the wait so I left, few hours later an agent called me. Explaining the issue of which I requested proof of my consent to have my line unblocked for extra billing via voice recording or documentation. None was given...The agent then assured me that he has blocked my account for subscription only R140.88 and shouldn't have the same issue the next month. Of which again this happened for the month of September 2018 deducting R453.58 on 1 October, again data depleted by 3rd week and services blocked. Telkom is a *******! My very first subscription with them. I'm praying for this contract to end and I will never make use of their services again. I want my money back.

Deduction amounts and dates: 1 October R453.58 31 August R640.88 31 July R140.88 30 June R140.88 31 May R140.88

Is there anyone that can assist me with this as i have lost all confidence in Telkom! Your soonest response will be appreciated.

thanking you in advance. Jenilee Davis