Unfair/********* tactics by Telkom

I want to find out why an account in my husbands name for his home has affected my companies telkom account due to a payment that had been a debit order for years not met,my business is not connected to my husbands property. My company account is also aa debit order which for years has been debit order with never a complaint, Now they tell me that the errant account must be paid before they will reconnect my company Wifi this they say will take 72 hours..which will cost financial stress to my staff and myself....