Unfair suspension on services

I missed a debit order payment in March 2021,however Telkom debited my account end of April for R1138. 00 roughly. Even paid an additional R200 for debit reversal. My line was then opened 5days later, (5days I lost out on services). Today my service were suspended again. I called telkom call Centre this morning at 10:30 and was told that the account was in collections and the payment is not updated on the accounts side, strange its more than 7working days and the line was opened. Anyways the consultant told me the line would be opened 5hours later and she would request for the payment to be updated,which never happened. I called telkom at 6pm and spoke to Ayanda and was told firstly she doesn't understand why this happened. Then she said that I would have to wait another 5working days and that the payment is still not updated, so I am now affected by 10days with no service. And payments are up to date. She further advised that the system connects the line and disconnects the line. It's unfair and ********* for paying for a service you don't have. When you don't pay they cut the services and now when it's paid, you still dont have the services. My reference for the call was ***. Hopefully they manage to sort out their technical issues so my services can be up and running