Unfair suspension of services

Telkom suspended my services because my account was “behind”. I changed my debit date which is where the problem came in. On their system it shows the new date the debit mandate was approved but yet according to billing I was “behind”. (My account was up to date). My services was suspended it still is and it has been 2 months whilst I am consistently paying yet my account has been locked and no one can give me a reason as to why. The case has been “escalated” multiple times yet the only consistent answer I have received is.. “wait 24 hours” or “the system is down”. Meanwhile I am paying for a service I am not receiving. If I could give their customer service 0 stars I would have.