1 reviews | Active since Jul 2020
UNFAIR SUSPENSION OF SERVICES
On Tuesday 21 July 2020, my service on all my contracts with Telkom Mobile was suspended, as per message, I am in Arrears. I immediately called the customer service and spoke to a consultant(name in my possession) , whom indicated that the matter was going to be escalated and I should have my service back on. By the way I am not in arrears made a payment online on the 2nd of July 2020 towards my account, Reason for debit order issues is that on numerous occasion I have indicated to the agents on a monthly basis that there is a problem with my Bank account and I pay online. but every month I have this issue with your accounts. (again i believe they are ***********) I called this morning 22 July 2020 spoke to an agent(I have the Name) same story. by the way pull out the telephone records and you will hear every agent has a different story with regards to my account. I called again during the day and was told that my lines will be reconnected within 1 - 2 hours. (agents name known) Called after 2 hours (agents name known) said 1 hour will be reconnected. Time now 17:50. not connected. Disappointed with the poor service rather pathetic from telkom, yet my total contracts for the month average R4000.
I again called the customer service and spoke to a consultant(name known) was told the matter is being updated and have to wait 24 hours. that will be now 48 hours without phone service.
I also emailed the manager on the 22/07/2020 almost 24hrs and no response. so I called the call centre again and left a message for the Manager to call me. So I am waiting. I am now going to write up to the ombudsman.
I run a non profit organisation and the phones are used for fundraising. which means for the past two days the community that I assist with meals and groceries have been neglected due to Telkom's pathetic service.
I again called the customer service and spoke to a consultant(name known) was told the matter is being updated and have to wait 24 hours. that will be now 48 hours without phone service.
I also emailed the manager on the 22/07/2020 almost 24hrs and no response. so I called the call centre again and left a message for the Manager to call me. So I am waiting. I am now going to write up to the ombudsman.
I run a non profit organisation and the phones are used for fundraising. which means for the past two days the community that I assist with meals and groceries have been neglected due to Telkom's pathetic service.