mB
marike B
1 reviews | Active since Mar 2015
17 Mar 2015, 18:23
Unfair suspension
My account is up to date and I even got an emailed statement saying that my next installment will be for end of March. Now I have been notified that my account has been suspended as it is in arrears. The way I see it is I am up to date when I tried to phone the accounts department I couldnt even speak to a consultant. I am very disappointed in telkom.
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Telkom's replyOfficial
17 Mar 2015, 20:04Hello mb1986,
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for assistance. Feedback will follow. Ref: SM96955
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for assistance. Feedback will follow. Ref: SM96955
Kind Regards
Tebogo Nash
Telkom Social Media
Best regards,
Telkom's reply17 Mar 2015, 20:04
Official
Hello mb1986,
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for assistance. Feedback will follow. Ref: SM96955
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for assistance. Feedback will follow. Ref: SM96955
Kind Regards
Tebogo Nash
Telkom Social Media
Best regards,