Unfair queue cutting permitted by Manager Catherine Sadiki

Manager Catherine Sadiki of the Telkom Sammy Marks store in Pretoria CBD is just *********** as a manager. The store quite often has a long queue outside the branch. I was there last week when I stood outside in the queue because all the consultants were occupied. Just as I was to approach the door she called a couple of people from the back of the queue saying that they were already there that morning and that they couldn't wait in line again. After asking her about this as I was also on my lunch break she proceeded to say that it is telkom Policy and I was basically at the back of the line again. If this is Telkom policy kindly display this in your stores so that customers know that it is not really first come first served but rather "do you know the manager?" This was after the second incident where I witnessed a customer and a consultant in dispute ,in the store where client and consultant were swearing at each other, Catherine Sadiki stood there and smiled or was amused instead of resolving this. She requires further training if you would like to keep her in a managerial role.