Unfair prorata billing practice

Item: Telkom
Rating: 1
Author: Lesley A

I received my first Telkom bill and do understand prorate billing, but do not agree with the latest invoice/statement.

I started the service on 1 August 2017 and was billed prorate from 1-3 August and full from 4 August to 3 September 2017.

R599 (full subs) + R202.64 for 3 days.

My calculations indicate that I should be charged – R658.10 (calculations below)

R599 x 12 = R7188

R7188 /365 = R 19.70 per day (amount rounded up)

3 days x R19.70 = R59.10

Can you please rectify my account and credit the overcharges.

I called the call centre yesterday and spoke to 4 consultants - Customer Service, Sales (who confirmed that the Telkom Anytime Extra is part of the promo) and billing (who does not assist with Billing disputes).

Helpful (0)

Replies (1)

Lesley A's updateReviewer Update

13 Sept 2017, 07:58

I have received no response or feedback on this matter. Reference number is AI ********** . If I withheld payment , my services would have been suspended, this is bully tactics.

Lesley A's update13 Sept 2017, 07:58

Reviewer Update

I have received no response or feedback on this matter. Reference number is AI ********** . If I withheld payment , my services would have been suspended, this is bully tactics.