Unfair Practice

Reference ********** 5 Good day.

Urgent response is required on the above query that was logged in November, I was charged double in November as the call center advised that this is because of a new line installation. However I have had my line since last year March already.

Every time the call center is phoned I can not get a clear answer and I am told I need to wait for someone to get back to me which never happens.

This is completely wrong and unfair practice

I await a response