Unfair ITC listing by Telkom

<p>I took a data contract with Telkom on the month to month basis in year 2014 with the following number ********** 944, I have been paying R299 for a 10 + 10 gig and the debit order was schedued to go through on the last day of each month for obvious reasons that I get paid on the 25th of each month, and I have never missed any payment nor had they missed debiting my account.</p> <p> </p> <p>Untill when I decided to take a voice contract called Mymeg 500 with a Huawei y5ii phone and two sim cards with one of the following numbers ********** 741 at the value of R188 per month in August 2016 , then all of a suddent my account was debited with the amount of R621.11 (which combines my Data and new voice contract) on the 15th of September 2016 without any one calling me or sending a message to initiate change of my debit order date of which I was not going to agree to as I get paid on the 25th and they have been debiting my account on the last day of the month before I took the voice contract and all was fine. I then reversed the debit order because I never agreed on being debited on the 15th, I expected the debit order on the last day of the month of September 2016.</p> <p> </p> <p>I then went to the Telkom shop at Mall@Reds in Centurion to enquire about this faulty debit order and to request that this be fixed, a Gentliment at the shop assisted me by checking or verifying my debit order information on the system and found that it was changed to the 15th of each month and there was not comment as to why and also confirmed that the system reflects that I had been debited on the last day of the month. I then requested that they log a case for this to be fixed and never received any reference number we both forgot about but I never received any call from Telkom billing department regarding my account issue. At the end of the month of September my account was not debited I then went to the Telkom shop to enquire about that and was told that maybe there is a delay it will be debited but it never happed, at the end of October 2016 still my account was never debited and no any communication from Telkom whatsoever, I then checked my statement and saw that I owe R1249.95 in the same statement there were amounts namely 90 days 60 days 30days and current under 30days there was R628.54 I then went to quiry the invoice at Telkom shop Mall@Reds as I could not understand which amout to pay and I was told that the amount under 30days is the one to pay which was R628.54 and the current one was for the next month as Telkom invoices a month before and add the usage later as per the lady I spoke at the shop. On the 7th of November I paid the R628.54 as per the advise received from the shop and also as per verificatioon the gentlement called Lindokuhle from the call center who gave me the bank details into which to transfere the money.</p> <p> </p> <p>At the end of this month I waited again for my account to be debited, nothing happend. I then recived an sms for the first time as a communication regrading my account from Telkom and it says that my service will be interrupted in 48 hours due to non-payment of service of the amount of R1187.37. the following day I went to the bank to increase my credit limit on my credit card and it was declined due to being black listed. I then suspected that Telkom black listed me because there is no any institution with who I have such challanges, when I called the call centre thay confirmed that I have been listed without any efforts of Telkom to fix the issues of debit order dates and contacting me in anyway to fix the issues of the payment as it was an issues that I was not aware of and I have made an effort to followup and made payments as per their stuff advises, below are the ref numbers of the cases I logged which were never resolved all of them, All I received were calls of people asking the same question over and over and promising to phone me back and never keeping their promise</p> <p> </p> <p>case numbers ********** 6</p> <p>case number ********** 6</p> <p>case number ********** 4</p> <p>new case number ********** 9 logged yesterday about my UNFAIR AND UNJUST LISTING</p> <p> </p> <p>I have delt with MTN, Vodacom or any other institution in my life and have never been listed and have never deliberatley missed any payments, I get a very very very POOOOR service from this organisation which makes it my problem for them to collect their money of which they have all my banking details and my information but they fail to do the proper work and the only thing they rely on is to run to the ITC, I am very much dissapointed in Telkom and I want my name to be cleared imidiatley as I have done nothing wrong.</p>