1 reviews | Active since Jun 2013
Unfair, Inconsistent and inexplainable billing
My R299/month contract ended on 30/11/1015 and Telkom continued to bill me R99 for the data. I asked them to cancel it and was told to fill in a cancellation form which would take 30 days to clear. I did that at the Sandton City branch on the 03/01/2016 and accepted that I would be billed for another R99 for the last time for data that I don't even use as I now have wifi. <br> Yesterday I received an invoice for R505 and when I called Telkom I was told that my account is still active and the monthly amount has gone up because when I took the contract they were running a special and now that it's over it has gone back to normal price - which is very unfair. I was paying R299 for a 10\ Samsung Galaxy Tab with 10Gig data and now they are charging me R505 for 2.5Gig data?<br> Another consultant told me to send the cancellation form so that she can assist me but when I call the Sandton Branch to request a copy of the form that I've already filled I cannot go through, meaning I will have to fill in another cancellation form and start the whole process again? There's got to be a better way, I was ****** in the beginning and now about to be ****** again at the end of it?<br> Seriously, #TelkomMustFall"
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
