Unfair Extra Charge of R207 for Unpaid Debit Order and Request for Name Cleared from Credit Bureaus

Poor Customer Service and Unfair Billing Practices I've been a Telkom customer for [insert length of time], but my recent experiences have been extremely disappointing. Despite making timely payments via EFT, I was charged an extra R207 for an unpaid debit order due to unclear payment terms and conditions. The lack of communication from Telkom's customer service team has been appalling. I was not informed that I needed to make payments 10 days prior to the debit date, and when I tried to rectify the situation, I was met with inefficiency and incompetence. To make matters worse, Telkom had the audacity to submit my name to the credit bureaus without my knowledge or consent, causing significant damage to my credit reputation. The multiple debit attempts by Telkom also resulted in unnecessary bank charges, which I'm still trying to recover. My experience with Telkom has been marked by frustration, disappointment, and a complete lack of trust. I would not recommend Telkom to anyone due to their poor customer service and unfair billing practices. Pros: None Cons: Unclear payment terms and conditions Poor customer service and communication Unfair billing practices and extra charges Damage to credit reputation due to unwanted credit bureau listing Inefficient and *********** customer service team