Unfair Customer Treatment

On 17th June 2015 I bought an Apple iPhone 4S via the Telkom Mobile Call Centre. After receiving the device, I found the phone to have a battery problem. The Battery and the device over heat when the device is charged and the battery life is only 2 hours when fully charged.<br> Subsequent to noticing the problem I took the device to the Telkom Store in Maponya Mall *** / 7901 for assistance and to date the matter has not been resolved.<br> I further called the store on the following dates to follow up, with no satisfactory feedback. Meaning the device still has the said challenges:<br> o 15 July 2015 at 12:20, <br> o 21 July 2015 at 09:38, <br> o 22 July 2015 at 13:00, <br> o 28 July 2015 at 09:00 <br> o and on the 30th July 2015 at 09:00.<br> Section 41 of the Consumer Protection Act, entitles me to a properly working device as promoted by the call center agent. This note should be read a courteous communication to explore your organization's existing remedies to the problem, before I explore external remedies. The nature of our contract is compromised by the current status and I would appreciate a swift solution to the predicament. <br>