UNFAIR CONTRACT SERVICES

At the beginning of the year Telkom Mobile approached us with an offer to subscribe to their new LTE wireless internet service, which we accepted. Recently after browsing the Telkom website we noted that the same service and features are now offered at a cheaper rate. When approaching Telkom about this we were informed that we are on a different contract and we cannot be upgraded or migrated. Also, if we want a new contract we will pay penalties for early cancellation. At the moment we have an Internet Promo contract (10gig +10gig night) costing us R470 per month (excluding the additional data we buy), while a SmartBroadband Wireless 30GB plan is advertised on the website for R499 for 24 months. This smacks of unfairness and I dare say ************** against different contract holders. All we want is a fair service for a fair price as advertised on their website. We do not need new hardware or sim connections, all we want is to pay a fair price and receive a comparative service as advertised. Neither were we offered the opportunity to accept a new contract upon its introduction.