Unfair charges... unregulated behavior. Inconsiderate

I am being charged a debit order rejection fee even though I went and manually paid for my phone on the same day. This doesn't make sense as the debit order was rejected due to Telkom sending a double debit on my Insurance. The agents say that there's nothing they can do about it... NOT EVEN THE BANKS CHARGE US A FEE THIS HIGH. And the contract is being upheld, I pay for my device every month without hesitation! WHY SHOULD I PAY R200 FOR MISSING A DEBIT ORDER WHEN I HAVE MADE THE PAYMENT MANUALLY AND UPHELD OUR ARRANGEMENT???? IVE ONLY HAD MY S24 ULTRA FOR 3 MONTHS AND THE SERVICE IS HORRIBLE. I SHOULDVE LISTENED WHEN MY MOTHER SAID "STAY WITH VODACOM"

I wish you could take this darn phone back. My insurance has been canceled as well because they keep messing up the payment structure.

I REGRET TAKING OUT A CONTRACT WITH TELKOM 😢