Unfair Charges After Contract Cancellation and Poor Customer Service

I canceled my contract with Telkom more than a year ago, and to my dismay, I am now being charged for services I no longer use. Despite following the cancellation procedure meticulously and receiving confirmation from their customer service, I am being billed from my account for more than R3,000.

When I reached out for clarification, I was met with unhelpful responses and was told that these charges were valid without any proper explanation. To make matters worse, it is nearly impossible to talk to a human representative. The automated system is frustratingly complex, and it seems designed to prevent customers from getting the assistance they need. I have spent countless hours on hold, navigating endless menus, and still haven’t been able to speak to anyone who can resolve my issue.

This experience has been incredibly frustrating and feels unfair. It seems like the company is more interested in extracting extra money from former clients than in providing fair and transparent service. It’s certainly sad to know that with a struggling economy such as ours, Telkom is taking money from my disposable income after I have made an effort to reduce my expenses.

I urge Telkom to rectify this issue promptly and to improve their handling of contract cancellations and customer service. As a customer, I expect clear communication and honest practices. Until this matter is resolved, I cannot recommend their services to anyone.